Shipping policy
Last Updated: July 31, 2026
Overview
At Freon Zone, we are committed to getting your order to you as quickly and safely as possible. Please read our shipping policy carefully before placing your order.
Where We Ship
We currently ship to addresses within the United States only, including all 50 states. We do not offer international shipping at this time.
Order Processing Time
All orders are processed within 1–3 business days after your order is confirmed. You will receive a confirmation email at the time of purchase.
Please note:
- Orders placed on weekends or federal holidays will begin processing on the next business day
- During high-volume periods (sales, promotions, or peak seasons), processing may take up to 3 business days
- If there is any unexpected delay beyond this window, we will notify you by email promptly
Shipping & Delivery Time
Once your order has been processed and handed off to the carrier, delivery typically takes 3–7 business days depending on your location within the United States.
Estimated total timeline from order to delivery:
- Minimum: 4 business days (1 processing + 3 shipping)
- Maximum: 10 business days (3 processing + 7 shipping)
These are estimates, not guarantees. Occasional carrier delays may occur and are outside our control.
Shipping Cost
Standard Shipping: FREE on all orders within the United States.
Shipping Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to become active in the carrier's system.
If you have any questions about your shipment, contact us at support@freonzone.shop with your order number.
Lost or Stolen Packages
Freon Zone is not responsible for packages that are marked as "delivered" by the carrier but not received. If this happens:
- Check around your delivery address and with neighbors
- Wait 24 hours — occasional carrier scan errors occur
- Contact the carrier directly to file a claim
- If the issue remains unresolved, email us at support@freonzone.shop and we will do our best to assist you
Packages Damaged in Transit
If your package arrives damaged, contact us at support@freonzone.shop within 48 hours of delivery with:
- Your order number
- Photos of the damaged packaging and contents
We will work with you quickly to arrange a replacement or refund.
Address Changes
If you need to update your shipping address after placing an order, contact us immediately at support@freonzone.shop. We will do our best to make the change, but we cannot guarantee it if the order has already entered processing or been handed to the carrier.
Please double-check your shipping address carefully at checkout to avoid delays.
Shipping Insurance
All orders are shipped with basic carrier insurance covering loss or damage in transit. For high-value orders, additional insurance may be available at checkout.
Contact
For any shipping-related questions:
Email: support@freonzone.shop
Address: 943 Hazel St, Akron, OH 44305, United States