Refund policy

Last Updated: July 31, 2026

Our Commitment

At Freon Zone, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to make it right.

Return Window

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

Unused and in its original condition
In its original, undamaged packaging
Accompanied by proof of purchase (your order number)

Items that do not meet these conditions will not be eligible for a refund.

How to Start a Return

To initiate a return, email us at support@freonzone.shop with:

Your order number
The item(s) you wish to return
The reason for your return

Our team will review your request and respond within 24 hours with next steps and the return shipping address.

Refund Processing

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.

If approved:

Your refund will be issued to your original payment method
Please allow up to 10 business days for the refund to appear, depending on your bank or card issuer

Late or Missing Refunds

If you haven't received your refund after 10 business days:

Check your bank account and recent statements
Contact your credit card company — posting times vary
Contact your bank directly

If you've completed all of the above and still haven't received your refund, please contact us at support@freonzone.shop and we will investigate immediately.

Exchanges

We replace items only if they arrive defective or damaged. To request an exchange for the same item, email us at support@freonzone.shop with photos of the issue and your order number.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. Original shipping charges are non-refundable. If a refund is issued, the cost of return shipping may be deducted from your refund total.

Damaged or Defective Items

If your order arrives damaged or defective, contact us at support@freonzone.shop within 48 hours of delivery. Please include:

Your order number
Clear photos of the damaged item and packaging

We will resolve the issue promptly through a replacement or full refund. All products sold by Freon Zone are covered by a 2-year manufacturer's warranty against defects in materials and workmanship.

Order Cancellations

You may cancel your order within 12 hours of placing it, free of charge. After this window, your order may already be in processing or packed for shipment and cancellation may not be possible.

To cancel, email support@freonzone.shop immediately with your order number and cancellation request.

Non-Returnable Items

The following items are not eligible for return or refund: